FREQUENTLY ASKED QUESTIONS

How can I check the status of my order?

The status of your order can be found on witandwisdomclothing.com. To check your order status, log in to your account page and select “Order History”. From this page you can see detailed order information about your current and past orders. If your order has shipped, you will see the tracking number. *Please note that you must be logged in to your account at the time of the purchase for your order to reflect in the Order History. If you use guest checkout, this function is not available.

What should I do if I need to update or cancel my order?

To provide the best possible service for our customers, we begin processing an order as soon as the order is placed. Because we may have started the processing of your witandwisdomclothing.com order immediately, we cannot update or cancel orders. If you forgot to add a promo code, please contact us. Include your order number and promo code in communication. *Please note that we offer price adjustments only within 7 days of your order being shipped.

When will my credit card be charged?

Your credit card is charged when your order is placed. If you attempted to place an order, but were unsuccessful, some credit cards and/or bank establishments do place a hold for the failed amount. This is not a charge to the card, but a held authorization on the banking side. If you have any questions regarding failed attempts to place an order please contact us and we will be glad to assist you.

Why should I become a registered user and create an account?

Faster checkout on return visits:

• We securely save your address and billing information for quick check out.
• Order history to access the details of all your past orders.

News and exclusive offers:

• Sign up to receive email updates on new product arrivals, trends, and gift ideas.
• Exclusive announcements of special promotions, sale promotions and much more.

How are taxes calculated?

• Sales tax is collected in states where Kellwood Apparel LLC either has a physical office or have established a tax nexus.

Is ordering over the Internet safe?

• Yes, our website includes an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. Wit & Wisdom Clothing uses PCI compliant Shopify Payment Solutions for processing of credit cards, the Wit & Wisdom Clothing staff does not have access to your complete credit card information as PCI compliant Shopify Payment Solutions does not provide complete credit card information.

What is your Privacy Policy?

• For more details on our privacy policy, click here.

What are your shipping rates?

For orders shipping domestically, shipping rates and time will vary based on shipping location and order weight. Once you have entered your shipping information at checkout, you will be able to see available shipping options for your shipping location.

Note: We cannot deliver to a PO Box and shipping options for PO Boxes are not available. Please provide a valid complete street address.

Domestic Shipping Rates

• Standard FedEx Ground Shipping 1 to 5 business days $7.95 USD
• Standard Shipping (APO/FPO) 2 to 9 business days $7.95 USD
• Standard FedEx Priority Shipping (Alaska/Hawaii) 2 to 3 business days $7.95 USD
• FedEx 2Day 2 to 3 business days Calculated at checkout
• FedEx Priority Overnight 1 to 2 business days Calculated at checkout

*Please note, business days are Monday to Friday and Saturday and Sunday do not account for business days.

How do I qualify for free shipping?

We offer FREE Standard Shipping for domestic orders with a subtotal of $100 USD and over! For orders with a subtotal exceeding $200 USD and over, we will upgrade your Free Standard Shipping to Free 2-Day Priority Shipping.

How will I know if my order has been shipped?

When your order has been shipped, you will receive an email with your tracking number and a link to where you can see the shipment status. Please allow for a minimum of 24 hours for the tracking information to register on the carrier’s website.

How long will it take for my order to ship?

Once your order has been placed and received into our system, you will receive a confirmation email with your order number. Our processing time for orders to be shipped is 1-3 business days. Once your order has been processed and has shipped, you will receive notification with tracking information included for you to monitor movement. *Please allow 24-48 business hours to see tracking updates via courier site. If your tracking number reads unavailable on the courier site, this just means that your order is awaiting to be picked up and scanned in.

How long will it take to receive my order?

We do our best to process and ship orders within 1-3 business days. Wit & Wisdom business days are Monday-Friday and exclude holidays and shipping time will vary based on location. In addition to processing time, it may take anywhere from 1-9 business days from the date your order was shipped to receive your order. Shipping time is an estimate and will vary based on the location of your shipping address.

Please keep in mind that when we have an influx of orders during sales, peak periods, and holiday time periods the processing of your order could take longer. If you have any questions about your order, please contact us for further assistance.

You will receive an email confirmation with your tracking number once your order has shipped. While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

What is the Wit & Wisdom return policy?

We can only accept the exchange or return of products purchased online through witandwisdomclothing.com within 30 days of purchase and shipping within the U.S.

• *The return shipping cost will then be calculated when begin the process of your return. Our system will calculate the cost based on the shipping location and the maximum fee is $7.95 USD. Please note that the return shipping cost is the responsibility of the customer and will be taken from your refund amount.
• Wit & Wisdom Clothing will issue a refund for returns received that are unwashed, unworn, unused and in original condition with the packing slip and tags attached in the form and amount tendered for the original transaction.
• We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a refund or exchange.
• Merchandise received after 30 days will only be accepted at our discretion for online store credit. Wit & Wisdom Clothing merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originated retailer.

For more information visit our Return Policy.

How do I start a return or exchange?

Wit & Wisdom offers returns at a maximum fee of $7.95 USD and free exchanges for orders shipping within the U.S. To start your return or exchange, please proceed to our Returns Portal here. All returns and exchanges must be shipped/mailed to the address on the return label. For further assistance, please contact us.

When will my exchange order ship?

Once the return label tracking # for the return package status has been updated to "in transit" on the FedEx website, our system will automatically place the exchange order for the new items requested. At that time, you will receive a separate email notification of the new exchange order.

How do I ship my return?

Once you’ve started your return on our Returns Portal:

1. Enclose a copy of the packing slip in your return package.
2. Pack and seal your box securely, in the original package, if possible. Adhere return shipping label provided by email for your approved return to the package.
3. Drop off the package to any authorized FedEx drop-off location within 28 days. (We suggest dropping off your package at a physical location so that you can receive a confirmation receipt for your safekeeping.)
4. Upon receiving and processing your returned order, you will receive notification of your refund or exchange.

Please note, if this is a return to exchange, the exchange order will be placed once the return label status has been updated to "in transit" on the FedEx website.

When will my credit card be refunded?

Once your package has been received at the Kellwood Apparel/Wit & Wisdom Clothing warehouse, your refund or exchange will be processed within 3-5 business days (Monday-Friday) after the day the package is received by our warehouse. If there is a refund due, a credit will be issued in the original form of payment. Any shipping costs are non-refundable unless the return is a result of a manufacture error or a shipping error on our part. Your bank may require 2-14 business days (Monday-Friday) to reflect the return transaction once we process the return. Typically debit and credit cards with regional banks take 5-14 business days.